Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website, customer portal, mobile interfaces, and freight-forwarding, warehousing, and customs-brokerage services (collectively, the “Services”) provided by Al Madina Shipping (“we”, “us”, “our”). By using the Services you agree to these Terms.

1. Services

We provide ocean freight forwarding, vehicle export logistics, warehouse receipt and dock receipt handling, container booking, and U.S. Customs & Border Protection (CBP) filings (including AES / ITN and DIS). Specific service terms, pricing, and timelines for your shipments are established in writing (rate sheets, booking confirmations, or signed agreements).

2. Eligibility & accounts

• You must be at least 18 years old and authorized to bind the entity you represent.
• You are responsible for keeping your account credentials confidential and for all activity under your account.
• Notify us immediately at support@almadinashipping.com of any unauthorized access.

3. Customer obligations

• Provide accurate, complete, and timely information for all shipments — including VINs, ownership documents (titles), packing details, hazardous- material disclosures, and consignee data.
• Comply with all applicable U.S. export laws and the import laws of the destination country, including OFAC sanctions and embargo lists.
• Do not ship prohibited goods (e.g. narcotics, weapons, counterfeit articles, stolen vehicles, currency outside legal limits, items subject to OFAC restrictions).
• Pay invoices in accordance with the rate sheet or quote you accepted.

4. Pricing & payment

• Rates are quoted per shipment based on the applicable rate sheet, route, carrier, and container type. Quotes are valid for the period stated.
• Invoices are due net 30 days from issue date unless otherwise agreed. Overdue amounts accrue interest at the lower of 1.5% per month or the maximum rate permitted by law.
• We may withhold release of cargo pending payment of any amounts due, including charges incurred on prior shipments.
• Partial payments are accepted; the invoice remains open until paid in full.

5. Cargo handling & risk

• Title to and risk of loss for the cargo remains with you (or the consignee) at all times. We act as freight forwarder and agent, not as carrier or owner.
• We exercise reasonable care in the receipt, storage, and loading of cargo but do not guarantee any specific transit time or delivery date.
• You are responsible for arranging cargo insurance. We do not provide cargo insurance unless expressly contracted in writing.

6. Limitation of liability

To the maximum extent permitted by law, our aggregate liability for any claim arising from or related to the Services is limited to the lesser of: (a) the fees you paid us for the specific shipment giving rise to the claim, or (b) US $500 per shipment. We are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages — including lost profits, lost data, business interruption, or loss of goodwill — even if advised of the possibility. Where we act as NVOCC, ocean transit is further governed by the carrier’s bill of lading and applicable COGSA limitations.

7. Force majeure

We are not liable for any delay or failure caused by events beyond our reasonable control, including acts of God, war, terrorism, civil unrest, government action, port congestion, carrier failure, customs hold, weather, strike, pandemic, or cyber-attack.

8. Indemnification

You agree to indemnify and hold us, our employees, and agents harmless from any claim, loss, fine, penalty, or expense (including reasonable attorney fees) arising from: (a) your breach of these Terms, (b) your violation of any export, import, or other law applicable to your cargo, (c) any misrepresentation in the shipping documents you provide, or (d) any third- party claim that your cargo caused damage or injury.

9. Termination

We may suspend or terminate your account if you breach these Terms, fail to pay invoices, attempt to ship prohibited goods, or use the Services in a manner that exposes us to legal risk. You may stop using the Services at any time; outstanding obligations survive termination.

10. Intellectual property

The Services, including all software, content, design, logos, and trademarks, are owned by us or our licensors and are protected by intellectual-property laws. You receive no ownership rights; you may use the Services only as permitted by these Terms.

11. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION.

12. Governing law & dispute resolution

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-laws principles. Any dispute arising from or related to these Terms or the Services will be brought exclusively in the state or federal courts located in Harris County, Texas, and you consent to personal jurisdiction there. Each party waives any right to a jury trial.

13. Changes to these Terms

We may revise these Terms from time to time. The revised version takes effect when posted on this page; continued use of the Services after the change constitutes acceptance. Material changes will be communicated by email or in-app notice when reasonably possible.

14. Contact

Questions about these Terms:
Al Madina Shipping
4122 Fuqua St, Houston, TX 77048, USA
support@almadinashipping.com

These Terms are a starting template and should be reviewed by counsel before you rely on them for material disputes. They are not legal advice.